eServiceReport
effectively replaces the traditional pencil and paper
binder used by most water treatment companies. Your
company's employees and their customers' can access a
dedicated data warehouse by simply using a standard
browser such as Microsoft's Internet Explorer. No
proprietary software is required. Once they are logged
in, users can both create and view multiple report
types, graph test results, view Walchem Webmaster/
WebAlert controller data and access product safety
information (MSDS)/ training files/ site layouts,
photographs, etc. eServiceReport is intuitive, using
an icon based navigation system for ease of use.
Multiple layer's of password protection allow
eServiceReport access to be tailored to the needs of
each individual logging on to the site. Limit access
to one system, one building, one site, multiple sites
and then multiple companies. View only, enable
graphing functions/ data comparison and allow various
levels of data input. Any functions not available to a
user will automatically drop out of the browser
window, avoiding any confusion or confidentiality
issues.
The electronic log
book date/ time stamps and tracks all information
entered beyond draft level. Logged primary data is
held securely, the altering/ deleting of previously
entered data is not possible ensuring data integrity.
Successful email delivery and drawdown status is
logged. eServiceReport allows the user to process test
results from both service reports and operator logs.
These can be trended against automatically downloaded
data from Webmaster or WebAlert fitted controllers.
With this technology, eServiceReport takes the water
treatment industry into the Internet Era. Updates and
new features appear automatically, no dedicated
software to download, automated alarms via
SMS-compatible mobile phone, PDA or to any desired
email address, automatic inventory level alarms if
below designated reorder point.
Easy to access
• no software needs to be downloaded
• Internet Explorer 5.5+ and an Internet connection are the only requirements
• updates and new features appear automatically
• an intuitive, icon-based navigation system insures ease of use
• site presentation and data is fully customised to each individual user
Files and attachments
• easily access up-to-date MSDS and Product Data Sheets
• access a library of training materials and water treatment-related literature
• view pictures of equipment inspections, site layouts and more
Charts and graphs
• WebMaster/ WebAlert data logs may be compared with Service Report and Operator Log test results
•
daily,
weekly, monthly, and annual product usage may be
reviewed
• reported test results are easily graphed and compared
• all test results on a system may be viewed by easily accessing the system overview chart
• advanced online elution studies and water meter reporting
Alarms and notifications
• receive alarm notifications via SMS, PDA, or email address
• automated emails for out of range results, and/or Inventory level set point
Online reporting
• colour-coded control limits provide an easy indication of test results
• test results are easily graphed and trended
• saved reports provide an overview of time spent and work performed
• reports that are emailed appear exactly as they appear online
• secure 128-bit encryption ensures transmitted data is protected
